Refund policy

RETURNS & REFUNDS POLICY

Because all products are made-to-order, we operate a strict no-returns policy.

We do not offer refunds or returns for:

• Change of mind

• Incorrect size selected

• Incorrect colour selected

• Minor print variations

• Customer ordering errors

Undeliverable / Returned Orders

If an order is returned due to:

• Incorrect address

• Failed delivery attempts

• Customer refusal of delivery

The product will be destroyed by the carrier or fulfilment partner, and no refund will be issued.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, you are entitled to:

• A free replacement, or

• A full refund

To qualify, you must:

• Contact us within 14 days of delivery on studio@sobershop.co.uk

• Provide:

• Clear photographic evidence of the damage

• Your order ID

Claims submitted after 14 days may be refused.